Refund policy
Last Updated: October 20, 2026
1. Return Period
You may request a return within 30 days of receiving your order. To begin the process, contact us first to obtain return authorization and instructions. Please do not send an item back before receiving our return instructions.
2. Return Eligibility
You must include the original packaging, accessories, and all other items supplied with the product to be eligible for a return. We will review the returned item and determine eligibility in accordance with this policy and applicable law.
If an item arrives damaged, defective, or incorrect, contact us and provide your order number and a description of the issue. Photos may help us assess the matter more efficiently.
3. How to Request a Return
To request a return:
1. Email hello@irmexora.com with your order number and the reason for the return.
2. Wait for our response with return authorization and instructions.
3. Package the item securely and follow the instructions provided.
4. Keep your return shipment receipt and tracking information until the return is resolved.
4. Return Shipping Costs
For returns due to a change of mind or other reasons not caused by an error on our part, the customer is responsible for return shipping costs unless otherwise stated or required by applicable law.
If an item is defective, damaged on arrival, or incorrect due to our error, contact us before returning it. Where we determine that the issue is our responsibility, we will provide return shipping instructions and cover the applicable return shipping cost.
Please contact us before purchasing a return label for a product issue so that we can confirm the appropriate process.
5. Inspection and Return Decision
After we receive your returned item, we aim to inspect it and notify you of the return decision within 1–3 business days. Additional information may be requested if necessary to assess the return.
If a return does not meet the applicable eligibility requirements, we will explain the outcome and any available options.
6. Refund Processing
If your return is approved, we aim to initiate the refund within 1–3 business days after notifying you of the decision. Refunds are generally issued to the original payment method unless applicable law requires otherwise or another arrangement is agreed with you.
After we initiate a refund, your bank, card issuer, or payment provider may need additional time to process and post the funds. We cannot guarantee the exact date the refund will appear in your account.
If the refund has not appeared after the processing period stated by your payment provider, contact that provider first. You may also contact us with your order number for assistance.
7. Original Shipping Charges
For orders delivered within the United States with free shipping, there is no original shipping charge to refund. For orders with a separately charged shipping fee, the treatment of that fee depends on the reason for the return, the order details, and applicable law.
8. Exchanges
If you need a different size, color, or item, contact us to discuss the available options. An exchange is subject to product availability and any applicable return requirements.
9. Order Cancellations
If you wish to cancel an order, contact us as soon as possible with your order number. We cannot guarantee cancellation once an order has entered processing or has been shipped. If the order has already shipped, the return process may apply.
10. Your Legal Rights
This policy does not limit any consumer rights that cannot be excluded under applicable law. Where applicable law provides you with additional rights, those rights continue to apply.
11. Contact Us
For return or refund assistance, contact us using the information below.
Store Name
Irmexora
Website
https://www.irmexora.com
Email
hello@irmexora.com
Phone
+1 207-517-9545
Return and Contact Address
903 S Main St, Farmersville, TX 75442, United States
Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed
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